Inside Ramp, the $32B Company Where AI Agents Run Everything | Geoff Charles
The best Claude Code PM skill I've seen, live demos of Ramp's internal AI agents to get work done, and the L0-L3 framework Ramp used to get every employee to build with AI
Dear subscribers,
Today, I want to share a new episode with Geoff Charles.
Geoff is the CPO of Ramp and runs one of the most AI-native orgs I’ve seen. He showed me an amazing Claude Code PM skill that his team uses to go from idea to product and shared live demos of Ramp’s internal AI agents for customer research, data analysis, and more. Geoff also shared 5 tactics Ramp followed to go from barely anyone using AI to non-engineers shipping production code.
Watch now on YouTube, Apple, and Spotify.
Geoff and I talked about:
(00:00) "If you're not using Claude Code, you're probably underperforming"
(04:45) Voice of customer agent (demo): 8 days of research in 8 minutes
(07:57) Analyst agent (demo): Get insights and pull data using English
(13:08) The best Claude Code PM skill I've ever seen
(15:20) "50% of Ramp's code is written by AI. It'll probably be 80% soon."
(16:38) Inspect agent (demo): Building a production feature in 5 min
(28:21) The two directions the PM role is splitting into
(34:05) Ramp's L0-L3 framework for getting every employee to build with AI
(36:36) The AI interview question Ramp asks every candidate
(39:15) "Management is probably dead...be the best builder in the world."
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Top 10 takeaways I learned from this episode
Ramp’s product shaping Claude Code skill is one of the best PM skills I’ve seen. This skill turns Claude into a product thinking partner that pushes back on your ideas, runs parallel research, and outputs a clean spec. It works in 3 phases:
Phase 1: Frame the problem. Claude pushes the PM with 7 questions including "What's the job to be done?", "Why now?", and "If we build this, what does it unlock?" If you can't defend your answers, Claude pushes back.
Phase 2: Research. Claude launches 6-10 parallel agents to scan competitors, Gong calls, Zendesk tickets, and the codebase simultaneously. Each agent writes a markdown file that Claude then synthesizes into key patterns.
Phase 3: Shape the spec. Claude converges on a design through conversation. The final spec is a 2-min read with context, design principles, requirements grounded in evidence, alternatives considered, and open questions.
I’ve updated the skill to remove Ramp-specific info so that any person or company can adopt it. Just copy and paste the 5,000+ character skill in the section below directly into Claude to set it up.