Great takeaway. Too often we’re told to “just put it out there.. done is better than perfect”, and while I agree with that sentiment, it doesn’t work in some cases. This may seem good for productivity initially, but can ruin product integrity in the long run. I notice this quite often in food service, an industry that I find challenging yet enjoyable to work in. When a product is rushed and incomplete according to standard, quality suffers. It happens way too often and I always notice when consistency is lacking. I think it’s important to keep your focus on the end goal and customer expectations, so you can always deliver the best product/service possible.
This reminds us that quality isn’t just about aesthetics—it’s about the entire user experience that builds trust.
it would interest to have her talk about her playbook across ABNB, Lyft, and Stripe to understand how she navigated/ guided the focus on quality.
Great takeaway. Too often we’re told to “just put it out there.. done is better than perfect”, and while I agree with that sentiment, it doesn’t work in some cases. This may seem good for productivity initially, but can ruin product integrity in the long run. I notice this quite often in food service, an industry that I find challenging yet enjoyable to work in. When a product is rushed and incomplete according to standard, quality suffers. It happens way too often and I always notice when consistency is lacking. I think it’s important to keep your focus on the end goal and customer expectations, so you can always deliver the best product/service possible.